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There are clear rules about how information is collected, used, and stored when you play, deposit , or contact support. There may be different requirements depending on your or . This Privacy Policy explains what information is needed for account access, Know Your Customer (KYC), payments, and security checks. So you can enjoy the full casino experience without worrying about your privacy, it also covers cookies, analytics, and sharing data with trusted third parties. We only collect the information we need to make and protect your profile, give you access to game features, and meet our legal and security obligations when you open a BC.GAME Casino account.
As you sign up, log in, and use basic account features like making deposits and withdrawals and using tools for responsible gaming, this information is collected. When we need to confirm your identity, age, and eligibility in , we may ask for more information and documents to back this up. The exact scope can change based on your level of activity, the payment method you choose, risk signals, and the amount you want to withdraw, like 500 . In order to set up your account, send you important messages, and keep your access safe, we collect basic identifiers and contact information when you register and during Know Your Customer (KYC) processes.
Depending on the method of sign-up you choose, we may collect the following information:
All of the information you give us must be correct and consistent with the rules. The information you give has to be correct, up-to-date, and match what's in your documents. If there are problems, like different ways of spelling your name, we may ask for more information or clarification before letting you make withdrawals, like a request to take out 1,000. When Know Your Customer (KYC) may be needed include large withdrawals, strange account activity, security alerts, or government rules. After checking your account for compliance and risk, we may also ask for proof before letting you make certain transactions, like before you deposit 100 or withdraw 500. In order to keep verification quick and safe, rules for handling documents are in place.
Submitted files should be clear, unedited, and complete (all corners visible, readable text, valid dates). We may reject documents that appear altered, expired, cropped, or inconsistent with the account information. Age and eligibility checks are mandatory. If you cannot confirm you meet the legal age requirement or you are not eligible to use our services in , account access may be restricted and KYC may be required to resolve the issue.
When you claim a bonus or enter a promotion on BC.GAME, certain personal data is processed to confirm eligibility and to apply the offer correctly to your account. Checking the basic status of the account, location signals that could show , and compliance factors like age and identity as needed are all part of this. Tracking promotions is also used to figure out rewards and stop people from abusing the system. For instance, if there is a bonus of up to 200, BC.GAME needs to keep track of when you chose to receive it, the amount of the qualifying deposit (for example, 50), and how the bonus funds were added and then changed or taken away according to the terms.
To make sure that promotions are only given to players who are eligible, BC.GAME may use information about your account and activities that are linked to your profile. This makes sure that the right offer is used, that limits are followed, and that a player follows the rules of the campaign. Account IDs like usernames, user IDs, emails, and information about linked devices so that bonuses are always applied the same way. You can use location and access signals, like IP-based indicators, to apply availability or exclusions that are specific to . when someone is being considered for a promotion and their identity, age, or other information needs to be confirmed. This can include information about their nationality, such as , if it affects their eligibility. Transaction records are used to prove that certain actions, like depositing 100 or meeting the promotion's minimum net deposit threshold, were taken.
As an example, you need to meet a wagering requirement before your 500 withdrawal request can be approved. This is shown in the game's gameplay and wagering logs. For compliance and the promotion to work, BC.GAME only wants to collect what it needs. If a promotion doesn't need certain information, those details shouldn't be needed to take part. A lot of the time, once you opt in, the platform keeps track of the promotion ID, the time it was activated, and the qualifying events. This lets the system know if conditions like "deposit 50" were met, if the bonus was given, and if any limits or maximum bonus caps were reached, like 200.
Note: tracking can help keep your bonus progress consistent if you use multiple devices or network connections. It can also show you any strange patterns that might be against the bonus terms. Device fingerprints, payment history, and account relationships can all be checked against each other to stop fraud and abuse. These controls make sure that promotions are fair for all players and stop people from making multiple claims, claiming automatically, or working together to get around limits.
BC.GAME offers a variety of deposit methods so you can add money to your account quickly and safely, whether you prefer crypto assets or more traditional payment methods. Making sure the method you want to use is available in and matches the name and account information you use on the platform is important before you deposit. Modern encryption standards are used to protect all deposit traffic. This helps keep your personal and payment information safe while it's being sent. When you add deposit 10, deposit 50, or deposit 100 to your casino wallet, this protection is meant to lower the chances of security breaches and tampering.
Deposit methods and security measures: To make deposits easy and safe, BC.GAME usually offers a variety of methods, each with its own processing time and requirements for verification. Different areas and banking rules in may have different levels of availability. Depositing cryptocurrency is a quick way to get money, but make sure you send the right asset to the right network. Before making a bigger deposit like 100, it's a good idea to do a small test transfer like deposit 10. Deposits made with a bank card are usually accepted where they're allowed. There may be security checks on the card, and the name on the card should match the name on your account. Some places may offer extra local or digital payment options, and there may be risk-based checks in place to see if any strange activity is happening. Deposits are sent over encrypted connections using standard protocols in the industry. This keeps sensitive data like session identifiers and payment information safe as they move between your device and BC.GAME's systems. Additional safety measures, like secure session handling and fraud monitoring, help find strange activity. This is especially true for bigger transactions like deposit 200 or multiple rapid deposits.
Since crypto deposits are made through the platform, the integrity of the payments is checked by blockchain confirmations. Card and other payment processors may use authorization steps to stop use by people who aren't supposed to. Check the payment status in your provider app and make sure you used the right information if a deposit doesn't show up right away. For crypto, check the network and transaction hash again. For cards, make sure the authorization was approved. When you call support, include the amount of the deposit (for example, 50) and the time to get a response faster.
BC.GAME may do processing checks on withdrawals before approving a cashout to make sure they are safe and legal. These checks make sure that the withdrawal request is real, that the account belongs to the person making the request, and that the transaction follows the rules for responsible gaming and fighting fraud. There are checks that can be used for any amount of withdrawal, from small amounts like 100 to large amounts like 5,000. Processes may be stopped until the requested information is given and checked if more confirmation is needed.
BC.GAME might use both automated and human controls to keep users and the platform safe. The exact steps will depend on the method of payment, the activity in the account, and danger signs. Account ownership confirmation means making sure that the withdrawal destination is owned by the account holder. For example, if a deposit of 50 was made using a certain method, it's important to make sure that withdrawals follow the allowable flow. Transaction pattern checks look for strange activity like making a lot of deposits and withdrawals quickly or undoing transactions over and over again. Using location and device signals to make sure that logins and withdrawal requests are valid when users' access patterns change without warning. You have to make sure that any bonus and wagering requirements are met before you can get your money, depending on the user's account status. If there is missing or unclear information, BC.GAME may ask for more details to avoid mistakes, delays, or attempts to abuse the withdrawal process.
Verification of the Source of Funds (SoF) may be needed to meet compliance requirements and lower the risk of financial crime. Some things that can cause this are a lot of withdrawals, deposits that are much bigger than usual, or activity on the account that doesn't match how it has been used in the past, like a sudden request to cash out 10,000 credits after not playing much in the past. When SoF is needed, users may be asked to show proof of how the funds were obtained. Acceptable proof varies depending on the situation, but it usually includes things like pay stubs, business income records, bank statements, or any other legal proof of where the person is from. When necessary, BC.GAME may also ask for proof related to rules or information that matches the user's stated .
Make sure that the documents you send are readable, complete, and match the account profile to avoid delays. If the information doesn't give enough details about where the money came from, BC.GAME may ask for more proof before letting the withdrawal go through. Legal, regulatory, and operational needs are taken into account when deciding how long to keep data, and only what is needed is stored. BC.GAME can keep compliance-related materials (like SoF documentation) and account data, transaction records, and withdrawal logs for a certain amount of time and only let authorized people and systems access them. Retention periods can be different for each type of data and each set of rules. When the retention period is over, BC.GAME deletes or anonymizes stored information as much as possible, unless it needs to be kept for ongoing disputes, fraud prevention, or other legal reasons.
BC.GAME encourages responsible gaming by giving you useful limit tools that help you keep an eye on your spending and play time while keeping your account data safe. Your account level is where the limit is applied, so it stays in place across devices and sessions when you set one. As with the rest of your account information, any information you give when using responsible gaming features is considered personal data and is kept safe and private. Authorized teams are the only ones who can access the tools and use them to do their jobs and keep you safe.
You can pick limits that fit your habits and level of risk. In many cases, decreases happen right away, while increases may not happen until after a "cooling-off" period to minimize harm. Limits are there to stop sudden higher amounts. Deposit limit—a limit on how much you can add to your account over a certain time period, like 100 per day. For example, a weekly loss limit of 200 would set a limit on the biggest net loss you can have in a given amount of time. Wager limit: A limit on how much you can bet in total, like an annual wager limit of 500 . Setting a session or time limit lets you decide how long you can play or be logged in before being asked to stop. Cooling-off and self-exclusion: If you feel like you are losing control, take a break or block all access for a longer time. Any transaction or bet that would go over a current limit will be turned down. Depending on the type of limit you chose, this can include deposits, transfers, or bets. Remember that setting more than one limit at once will give you more power. Coupled with a loss limit of 200 , for example, a deposit limit of 100 gives you safety nets even if your balance changes.
How to change limits: Your account settings are where you can change your limits. For safety reasons, decreases usually take effect right away, while increases may not happen for a while. If you ask to be blocked, you might be asked to prove who you are and your account before the request is processed. Instead of using your information for marketing purposes, responsible gaming tools are meant to help you stop playing games that aren't fun. The information linked to these tools is used to enforce the restriction, keep an audit trail, and help support when you need it. Your account ID, limit values and timestamps, session activity markers, and records of your requests to change or remove a restriction are all examples of personal data that can be used for limits. If you talk to support about responsible gaming, BC.GAME may also keep a record of your messages to make sure your requests are handled correctly. Access controls, internal role-based permissions, logging of administrative actions, and other security measures are used by BC.GAME to keep this data safe from people who shouldn't have access to it or who might misuse it. Data is kept for as long as it's needed to complete the task it was gathered for and to meet any legal or regulatory requirements.
Cookies help BC.GAME figure out what device you're using, keep you logged in, and make sure you can access casino features without any problems. Plus, they keep important technical settings in memory so that navigation and gameplay work as expected, which makes game sessions run smoothly. Every time you want to find a balance between privacy, speed, and ease of use, you can change your cookie settings. Others help us figure out which pages and games work best and make personalization better.
Your casino account and access are safe. Essential cookies help keep logins safe, stop people from getting in without permission, and back up security measures like session integrity checks. You might get logged out more often or not be able to use some account features if you turn these cookies off. Play times and stability. When you switch between lobby pages and game providers, cookies can keep track of your session identifiers and technical preferences. This helps games load correctly, cuts down on repeated prompts, and keeps your session consistent. If you disable performance cookies, your browser may take longer to load or reset itself more often during a session. Making things unique. If you allow them to, personalization cookies can remember things like the language you use, your UI preferences, the games you've recently played, and the recommendations that are best for you. The platform can then show relevant content more quickly and with fewer steps that need to be done over and over again.
The cookies you can choose from. Selecting Strictly necessary means that the cookie is needed for login, security, and the main functionality of the site. This option depends on your device and browser. Tracking how people use a website and making it faster and more reliable are two things that performance and analytics do. Ability to do things—remembers choices you make, like language and layout. Personalized content and relevant promotions can be shown when this feature is turned on.
What you need to do to change how cookies work. There are two places where you can change settings: (1) the cookie consent banner or cookie settings panel on the site, and (2) the controls in your browser. You can stop third-party cookies from setting up in your browser, delete cookies that are already there, or make rules for certain websites. Remember that deleting cookies could log you out and erase any settings you've saved. Advice that you can use. For a smoother casino experience, keep only strictly necessary and functionality cookies turned on. You might also want to turn on performance cookies to help keep the game running smoothly. If you want a more private experience, you can turn off personalization cookies and still use most of the site's features. However, you may not be able to get as many suggestions or use some of the site's convenience features.
BC.GAME may ask for certain device permissions when you play on your phone so that the site or app can work properly and keep your account safe. You keep control—you can change or deny permissions in your device's settings at any time, and the service should still work with some restrictions. Your mobile privacy is also affected by how you set up your device. Some things that can help keep your personal information and game activity private are a secure phone, up-to-date system software, and being careful with links and downloads.
What Permissions BC.GAME Asks for: BC.GAME only asks for what it needs for core features, security, and a reliable experience. Notifications: these are optional alerts for sign-in activity, security prompts, account messages, and time-sensitive updates. What you see may depend on your device and how you access the platform. Camera—usually used when you want to use your device's camera to scan QR codes or send in proof of identity documents. The photo library or storage is where you put files from your device that you want to share, like IDs or screenshots. Fingerprint or Face ID biometric unlock—if your device supports it, this can be used as an extra layer of security to get in, while your login information stays safe. Connecting to the platform and loading games, account pages, and support tools requires network access. It is reasonable to turn down a permission that doesn't fit with what you want to do and move on to other options. For instance, you can often upload files from storage instead of letting the camera access them if you don't want to. When you need a feature, only give permissions for it, and take away any that you don't need anymore. You can also make most devices "Ask every time" or restrict access to certain photos. Use a strong screen lock, set your device to update itself automatically, don't install apps from sources that aren't official, and don't let anyone else know your device's passcode. Change your BC.GAME password right away and log out of other sessions if you think your phone has been hacked.
These rules describe how BC.GAME Casino ("BC.GAME", "we", "us", or "our") gathers, uses, shares, and safeguards information you give us when you use our website, apps, and other services we offer (collectively, the "Services"). You agree that you have read and understood this Privacy Policy by using the Services. It is your choice whether to continue using the Services or not.
Information about your account, like your username, email address, phone number, date of birth, country or region, and account settings. Identity and verification data (KYC): government-issued ID, selfies or liveness checks, proof of address, and, if needed, information on where the money comes from or who owns the money. The information includes deposits, withdrawals, bets, bonuses, game history, and other related information. IP address, device identifiers, operating system, browser type, language, time zone, log files, and crash reports are some of the technical data and device data that is collected. Usage information includes the pages viewed, the features used, the number of clicks, the length of the session, and any interactions with customer service. Data about communications, like emails, chat logs, messages, and call records if the law allows it. The information and preferences stored in cookies are used for security, personalization, authentication, and analytics.
Security and fraud prevention: look out for fishy behavior, stop account takeovers, handle risks, and keep the Services' integrity. Compliance: Follow the rules set by the government and the law, such as those related to stopping money laundering and playing responsibly. Personalization: Change the language, content, and deals based on how you use and change your settings. Analytics and improvement: fix problems, test, rate performance, and add new features. Marketing: Only send promotional emails when allowed or with permission, and keep track of people who have chosen not to receive them. Taking care of disputes: look into complaints, make sure our rules are followed, and make, use, or defend legal claims.
We use one or more of the following legal bases to process personal data when it's necessary to do so in order to provide the Services and meet our obligations to you. Legal obligations include following the rules and laws that apply. Taking into account your rights, legitimate interests include keeping you safe, stopping fraud, improving services, and running a business. Give your permission when needed for certain types of marketing messages or cookies.
When they're available, our on-site preference tools can also be used to change how cookies are used. Keyboard login, managing sessions, and security controls are all strictly necessary. Remember your settings and preferences. Analytics: Figure out how things are used and make them work better. Marketing: Check how well your campaigns are doing and make relevant offers when you can.
We don't sell information that is personal. Payment processors, KYC/AML vendors, analytics providers, cloud hosting, customer support tools, and security partners are some of the service providers with whom we may share information. Affiliates and group companies: for business, safety, and legal reasons. Legal and regulatory authorities: when the law, a court order, or a regulatory request says so. When a business merges, buys another, restructures, or sells assets, data is transferred. As you tell us to: when you ask us to or give us permission to share information.
Your data may be sent to and processed in countries other than the one where you live. We use the right safeguards to protect data during cross-border transfers when they are needed.
We keep personal information for as long as it takes to provide the Services, follow the law, settle disputes, and keep agreements in force. Time frames for keeping data may be different depending on the type of data and the laws that apply.
To keep personal information safe, we use administrative, technical, and physical safeguards. There is no way to send or store data that is 100% safe, so we can't promise complete safety.
Access: You can ask for a copy of your personal data, depending on where you live. Fix: Add missing or wrong information to the content. Delete: Ask for deletion when the law allows it. One way to limit processing is to only do it in certain situations. You can object to processing if it is based on legitimate interests or direct marketing. Get certain data in a structured, widely used format for portability. Where processing is based on consent, you can withdraw your consent here. Settings for your account let you change some information. Before answering your requests, we may need to make sure you are who you say you are.
The Services are only for adults who are old enough to legally gamble in their own country. If you are underage and want to play responsibly, we may collect and use your age and verification information.
The Services may have links to other websites or services. You should look at their privacy policies because we are not in charge of how they handle your information.
This Privacy Policy may change from time to time. When updates are posted on the Services, they go into effect right away, and continuing to use them means you agree to the new policy.
If you have any questions or concerns about this Privacy Policy, you can get in touch with BC.GAME Casino through the help sections of the Services.
To run your account, process deposits and withdrawals, stop fraud, and follow compliance rules, we only collect the information that is necessary. Your email or phone number, your device and IP address, information about your transactions, the games you've played, and, if asked, verification data like an ID, a selfie, or proof of address. Logins are safe, suspicious activity is caught, the limits you set are applied, support requests are handled, and payments are processed. Account settings let you look at and change your profile information. If you want to see the information we have on file for you, contact Support.
We only use safe connections and payment partners to handle your payment information. We do not give out your full payment information to other players or third parties for marketing purposes without your permission. Payment processors, fraud prevention providers, and compliance partners may get some information from us in order to complete transactions and stop abuse. We may ask for proof that you own the account and that the source is real before letting you make a withdrawal. Use 2FA to lower your risk and keep your wallet addresses, banking information, and account email addresses secret.
Absolutely. Before a withdrawal, after a large deposit, if you change important account information, or if our security checks find a risk, you may need to be verified. Proof of address (utility bill or bank statement with your name and address) and a valid government ID (passport, ID card, or driver's license). For your account to be valid, the documents must be clear and have not been changed. Giving correct information speeds up withdrawals and keeps your account safe.
You can only get bonuses for one verified person per account. So that people don't use multiple accounts, abuse bonuses, or work together, we use device, IP, payment, and gameplay signals. Deposits and bonuses may be taken away or held until verification is complete if our checks reveal linked accounts or false information. You can still see your bonus terms in the Promotions section. These include deposit and withdrawal limits, game contribution, and time limits. To avoid risk flags, contact Support first if you want to play from a shared network or device.
If rules and our list of restricted jurisdictions don't allow it, availability may be limited. You must confirm that you are of legal age and that you are allowed to gamble online from where you are. We may block access from certain areas and ask for proof of residence or information if needed. You can play on your phone through a browser, and account security works the same way it does on your computer. When you use your phone, make sure 2FA is turned on, you have a strong password, you don't use public Wi-Fi for withdrawals, and you log out of shared devices after each use. Stop all withdrawals right away by calling Support if you think someone else has gotten in without your permission.
We need your account information to make deposits and withdrawals, stop fraud, and make sure all transactions are legal. Payment information is kept safe and is only used to process payments, handle chargebacks, and check for risk. We do not sell information about you. Use a unique password, turn on two-factor authentication (F2FA) in the security settings, and only withdraw to a wallet or payment method you control to keep your safe. If our system notices a transaction, we might need more proof before letting a withdrawal go through.
For withdrawals, higher limits, bonus redemptions, or activity we think is fishy, we may need to see your KYC to make sure you are who you say you are, your age, and that you are eligible. We can ask for things like a government ID, proof of address, and proof that you own the payment method. This information is used to follow bonus rules (one account per person or household is needed), make sure that deposit and withdrawal limits are followed, and to comply with laws and fight fraud. Protections are put in place to keep people from getting to your documents. Checking the local rules before playing is your responsibility if you are in . If a region is restricted, we may block access and ask for verification to close or settle the account in line with our policy.
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